“MAPS has been instrumental in designing and facilitating processes which engage people with lived experience in social service planning and evaluation. Our human service partners wish to honour and learn from such experience and are eager to include service users in conversations about the strengths and challenges of existing social services within a continuous improvement framework. MAPS has been fortunate to work with many service users in 2017 on behalf of our partners. Participants often express their gratitude and appreciation to us for listening to them and hearing them as evidenced in this quote, “I must say that I am super impressed with the journey map, it really spoke to my personal experience. It is very accurate. I really appreciate that this story is being told and I truly hope it does help change things in the mental health field. I would love to stay on board and be a part of future projects as mental health awareness is something I am very passionate about. Thank you for letting me be a part of this research!”